Why are People Refunding Elden Ring?

When I first bought Elden Ring, I was expecting the 10/10 Game of the Year that the media hyped it up to be. Within the first hour of playing, it was clear that the game like all FromSoftware games was extensively hard. For someone who has never taken the time to beat a souls-like before, dying 20+ times to the first boss made it seem like the entire game is going to be as difficult as a game can get.